Updated 1 October 2026.
1.1 Fuzer is the trading name of Fuzer Ltd, a company registered in England and Wales with company number 17060392. Our registered office is 167 - 169 Great Portland Street, 5th Floor, London, England, W1W 5PF. Contact us at contact@fuzer.co.
1.2 These Terms govern fuzer.co, Fuzer Connect, Entry Manager and our related ticketing, discovery, event management and payment administration services (the Platform). They apply to the features available to you; mentioning a feature does not promise that it is available in every market or account.
1.3 You means the person using the Platform and, where you act with authority for an organisation, that organisation. A consumer acts wholly or mainly outside their trade, business, craft or profession. A business user uses the Platform professionally, including an organiser, promoter, venue, performer or commercial reseller. Being a sole trader does not remove your business responsibilities; buying a personal ticket does not make you a business user.
1.4 An organisation is an account used to manage a business or professional activity in Connect. The lead organisation manages the event and its commercial arrangements. The seller is the person or legal entity identified as selling the ticket at purchase. A ticket is the admission entitlement described at purchase, including a session ticket or multi-session pass. User Content includes event descriptions, artwork, profiles, appearances, credits, locations, campaign material and other information supplied by users.
1.5 When these Terms are presented for acceptance, accepting them creates your agreement with Fuzer. You must have authority to accept for an organisation. Event-specific conditions and agreed commercial terms apply only if disclosed and validly agreed. Mandatory law takes priority, followed by any expressly agreed variation with Fuzer, then these Terms. An agreement between event participants cannot vary Fuzer's rights without our written agreement.
1.6 Our Privacy Policy explains personal-data processing. Acknowledging it or accepting these Terms is not consent to marketing, optional tracking or unrestricted use of personal data.
2.1 You must be at least 13 to open a customer account or buy tickets, and meet applicable legal and payment-provider requirements. If you are under 18, you must have permission from a parent or legal guardian to use the Platform and make purchases; an adult must act for you where required by law or the payment provider. You must be at least 18 and have legal capacity and authority to use Connect or undertake paid rep work. An event's own admission age may be higher than the customer-account minimum. Buying a ticket does not override an event's admission rules. Where an event permits attendees under 13, an eligible adult must make the purchase and supervise arrangements required by the organiser; this does not permit anyone under 13 to open a Fuzer account.
2.2 Provide accurate identity, contact, business and payment information and keep it current. Do not impersonate anyone, create accounts to evade restrictions, share personal sign-in credentials or claim a profile you are not entitled to manage. We may require reasonable evidence of age, identity, ownership, authority or the right to sell, including renewed checks where circumstances change.
2.3 Protect your account, invitations, API credentials, entry access codes and devices. Tell us promptly about suspected compromise. You are responsible for activity you authorise and losses caused by your breach of these security duties, subject to law; you are not automatically liable for every unauthorised use.
2.4 An organisation is responsible for its authorised users, permission grants, collaborators and door staff acting within its authority. Check access before inviting someone and revoke it when no longer appropriate. Platform ownership and public billing are permissions and presentation within Fuzer, not proof of legal ownership, employment, partnership or an entitlement to event revenue. We may suspend disputed access, preserve records and require evidence before deciding a profile or authority claim. We do not determine ownership of an underlying business or intellectual property conclusively.
3.1 Fuzer supplies ticketing technology and related administration. Unless we expressly identify Fuzer Ltd as the seller or organiser for a particular event, we do not organise, control or perform the event. The ticket contract is with the seller identified at purchase. The seller and the persons delivering the event are responsible for their respective obligations, including lawful delivery, admission, venue safety and the description of what is sold.
3.2 The seller appoints Fuzer as its limited agent to accept ticket orders and arrange collection of payments through our payment providers. Payment successfully received through the payment method we designate discharges the buyer's corresponding payment obligation to the seller, even if the seller's payout is delayed. A reversed, refunded or fraudulent payment is dealt with under these Terms and applicable law. We do not act as the buyer's agent. Payment services are supplied through the relevant payment providers under their applicable terms.
3.3 Public credits, profile claims, verification, search placement, promotion and our processing of an event's payments are not an endorsement or a guarantee of a participant's solvency, conduct or performance. We remain responsible for obligations the law places on Fuzer and for our own promises and services. Nothing here removes rights you have against the seller, your payment provider or Fuzer.
4.1 Search, recommendations, saved events, follows, waitlists and notifications help you discover events. Results depend on availability and may change. Joining a waitlist, receiving an alert or entering a waiting room does not guarantee a ticket, queue position, price or admission.
4.2 We may use waiting rooms, purchase limits, timed reservations, bot challenges and other traffic controls. Do not bypass them. A reservation holds the stated inventory only until its expiry. A payment authorisation or a pending payment is not a confirmed booking. Your ticket contract is formed when we issue booking confirmation on the seller's behalf. If payment succeeds after inventory can no longer be confirmed, we will arrange its return rather than promise unavailable tickets.
4.3 Before paying, check the seller, ticket type, covered sessions, date, local time, location, admission window, age restrictions, accessibility information and total price. Correct errors before confirming. Prices and availability can change before a reservation is accepted, but we will not retrospectively increase an agreed price. For an obvious pricing or description error, we may decline an unconfirmed order or ask you to accept a correction; if no agreement is reached, we will return the affected payment. A confirmed consumer purchase can be cancelled for error only where law permits.
4.4 Mandatory charges must be included in the advertised total where required by law; any permitted exclusions and optional extras must be explained before purchase. You pay in the displayed currency. Your bank may impose its own conversion or payment charges, which we do not control.
5.1 Your ticket admits only to the event, sessions, times and areas included in the entitlement sold to you. A ticket described as subject to capacity requires space at the relevant session; it is not a guaranteed place. A guaranteed ticket reserves the described place within its admission window, subject to lawful entry conditions. We and the seller cannot use later edits to reduce an entitlement already purchased without a lawful basis and any remedy required by law.
5.2 Follow clearly disclosed, lawful event conditions, including identification, age checks, last entry, security searches and conduct requirements. Organisers may refuse or end admission for a material breach or a genuine safety reason. This does not allow unlawful discrimination or remove a remedy for wrongful refusal. Re-entry is available only if the event permits it and any required exit has been recorded.
5.3 Keep your account and current ticket code secure. Do not sell screenshots, duplicate a ticket, lend account credentials or attempt repeated admission beyond your entitlement. Codes may rotate, expire or be replaced. Use the ticket delivery method specified for the event; a screenshot or an old code may not work. Have the necessary device and power available and seek assistance promptly if you cannot access a valid ticket.
5.4 Entry Manager enables authorised staff to check tickets, record entry and exit and access permitted attendee records. Offline admission is restricted: guaranteed tickets require a valid credential, a current admission window and a list synchronised within the preceding 12 hours; capacity-dependent admission requires connectivity. Offline conflicts may need reconciliation. Organisers must provide suitable staffing, devices, connectivity and lawful contingency procedures, and remain responsible for physical safety and occupancy.
6.1 Date-specific event tickets normally have no statutory change-of-mind cooling-off period under UK and EU distance-selling rules. This exception does not remove rights where the service is cancelled, not supplied or materially misdescribed. If a product does not fall within that exception, any applicable withdrawal rights and required information apply. Local law may give additional rights.
6.2 Changing your plans, missing the event, arriving late or failing a properly disclosed entry requirement does not by itself entitle you to a refund. Any more generous seller policy disclosed at purchase remains binding. Optional resale is not a guaranteed refund service.
6.3 The seller must promptly report cancellation, postponement or material changes, explain the options and honour all required remedies. A replacement date, changed location or credit cannot be imposed in place of a money refund where you are legally entitled to choose a refund. Minor changes do not automatically entitle you to cancel if the promised service is still substantially provided, subject to the terms of your purchase and local law.
6.4 Fuzer may administer a refund for the seller and may issue one without further seller approval where required by law, justified by non-delivery, a material breach, fraud or payment-provider rules, or authorised by the seller's policy. For refunded tickets, we return the corresponding Fuzer booking fee. The lead organisation bears payment-processing and dispute costs and any event-related shortfall allocated to it under these Terms; these business costs do not reduce a consumer's legal refund.
6.5 Refunds ordinarily return to the original payment method. Credit used in the purchase is restored as credit, except where law requires otherwise. We may agree another secure method if the original method cannot receive the refund. Bank processing times are outside our control. Refunded or charged-back admission rights may be cancelled to prevent both attendance and recovery of the same price, subject to any genuine dispute about a partial refund or remaining entitlement.
6.6 Contact the seller or us promptly about a problem, but no contractual support deadline removes a statutory remedy or a lawful right to contact your card issuer. Do not make a knowingly false chargeback or recover the same loss twice. We may supply relevant evidence in a payment dispute and recover duplicate reimbursements through lawful means.
7.1 Only eligible, unused Fuzer tickets may be listed through the Platform's resale feature, and only while resale is enabled for the event and ticket type. We do not support selling third-party account credentials or arbitrary tickets bought elsewhere. You must own or be authorised to dispose of the entitlement, accurately disclose required restrictions and seller information, and comply with applicable resale laws, including trader and connection disclosures.
7.2 Fuzer determines the permitted face-value resale price displayed in the listing flow; the reseller cannot choose a different price. Fees, any deductions and the amount or form of proceeds must be disclosed before you commit. Listing does not guarantee a sale or priority over primary inventory or other listings. We may set allocation and matching rules, limit quantities, prevent simultaneous listings and withdraw resale where necessary for law, safety, fraud prevention or event administration.
7.3 While listed, the original ticket is unavailable for entry. A listing may be withdrawn only while it remains eligible for withdrawal, before another buyer reserves or buys it. On a completed resale, the original ticket is invalidated and the replacement entitlement is issued to the new buyer. The seller of the underlying event remains responsible for delivering it; the reseller is responsible for the right and information they supplied. For a private resale, some statutory business-to-consumer rights against the reseller may not apply; this does not remove rights against the event seller or Fuzer for their own services.
7.4 Any wallet proceeds or credit are subject to the displayed conditions, completed payment, refunds, disputes and these Terms. Account credit and withdrawable earnings are different. Credit can be used only for eligible purchases in its supported currency and is not transferable or cash-redeemable unless its conditions or law provide otherwise. We will not introduce retrospective expiry of purchased or legally refundable value. Promotional credit may have expiry and eligibility conditions disclosed when granted. We may correct errors or reverse credit generated through fraud without cancelling unrelated legitimate value.
8.1 Business users must have the rights, permissions, licences, insurance and resources needed for their activities. The seller must identify the contracting legal entity accurately, provide legally required business and tax details, disclose material conditions and deliver what was sold. Keep event schedules, venues, performer information, prices, taxes, capacity and accessibility information accurate. Do not offer inventory you cannot honour or describe a capacity-dependent ticket as guaranteed.
8.2 The lead organisation is responsible to Fuzer for event administration, buyer remedies and funding any shortfall after applying the agreed participant allocations. Each collaborator remains responsible for its own services, content and obligations. Public appearances, billing or profile links alone create no revenue share. A revenue share or promotion commission depends on the accepted commercial agreement and attribution recorded for the purchase.
8.3 You authorise Fuzer to calculate and distribute proceeds using accepted event agreements, ticket prices and promotion terms, and to reverse the relevant allocations when transactions are refunded or disputed. Later edits do not retrospectively rewrite completed purchase allocations. You must resolve participant disputes without depriving buyers of their entitlements or directing us to breach law. We may hold disputed amounts and rely on accepted instructions until the parties agree or a competent authority decides. We are not a guarantor of a collaborator's obligations.
8.4 Each business user is responsible for its tax registration, rates, invoices, filings and remittances, except taxes Fuzer is legally required to collect or report itself. We may request and report tax information where required.
8.5 You must cooperate with complaints, refunds, disputes, safety incidents and reasonable compliance enquiries. Preserve evidence of event delivery, consent, admission and the right to use content for the period reasonably needed for those purposes, subject to data-protection law. Do not send us unnecessary sensitive information.
9.1 Promotion opportunities, applications, offers and commissions are governed by the terms accepted for the relevant event. A link or code does not itself promise a discount or commission. Eligibility, amount, funding and any restrictions must be agreed through the available controls or separately in writing. Percentage commission is calculated on the eligible ticket price paid after discounts, excluding the Fuzer fee, as specified in the offer.
9.2 Only one eligible promoter is attributed to a purchase. A valid code entered at checkout takes priority over a remembered referral link. Eligible remembered links use a 30-day attribution window, subject to lawful tracking permissions and the Platform's recorded attribution. Self-referrals by a promoter's own organisation members are ineligible. We do not guarantee attribution where a link is not recorded, a code is invalid or tracking is unavailable.
9.3 Commission depends on an eligible completed sale and can be reduced or reversed for refunds, chargebacks, errors, duplicated attribution or abuse. Ending or changing an offer governs future attribution; valid accrued earnings remain subject to settlement and these adjustments. Promote honestly, disclose commercial relationships where required and do not spam, impersonate Fuzer, misrepresent discounts or incentivise fraudulent purchases. Participation does not create employment or authority to bind Fuzer.
10.1 Payments and payouts use Stripe and, where applicable, Stripe Connect. You must meet the provider's onboarding, verification, account and supported-country requirements and accept its applicable terms. You authorise the instructions reasonably necessary to process agreed sales, fees, transfers, refunds, reversals and payouts. This is not a mandate for arbitrary debits from an external bank account; any debit requiring a separate authorisation or mandate requires it.
10.2 A Fuzer wallet is an accounting record of transaction entitlements, deductions and payment status. It is not offered as a bank account, an interest-bearing deposit, an investment or a general-purpose money-transfer service. We make no representation that balances are protected by a deposit-guarantee or compensation scheme. Nothing in these Terms excludes financial-services duties or safeguarding requirements that legally apply.
10.3 Each organisation uses the supported settlement currency for its registered market. Cross-currency collaborations or withdrawals are available only if expressly supported. Earnings ordinarily become available after both the relevant event's final session has ended and the payment provider makes funds available, subject to reserves, disputes, verification, negative balances and other restrictions in these Terms. A displayed balance or estimated payout date is not a promise of immediate withdrawal.
10.4 We may deduct agreed fees, taxes we must collect, refunds, reversals, chargebacks and properly attributable recovery costs from amounts due to the responsible user. A negative balance remains a debt. Business users must repay amounts properly due within 14 days of a documented demand, or another agreed period. Recovery costs must be reasonably incurred and legally recoverable. We will provide a basis for the amount and consider genuine disputes. A payment-provider delay or failure does not itself extinguish a legitimate entitlement.
10.5 On refunds and chargebacks, recipient allocations can be reversed to the extent originally credited. The lead organisation remains responsible for event processing and dispute fees and any remaining event-related shortfall, without double recovery. Fuzer may correct ledger errors, reverse duplicate or unauthorised credits and restore sums following a successful dispute. Accounting corrections do not give us ownership of money we are not entitled to retain.
11.1 We reserve extensive powers to prevent, investigate, contain and recover losses from financial misconduct. These powers apply where we have reasonable grounds to suspect fraud, stolen payment instruments, account takeover, identity deception, money laundering, sanctions evasion, sham events, fabricated sales, deliberate non-delivery, collusion, abusive self-referrals, chargeback manipulation, concealment of liabilities or attempts to evade a reserve or debt. We may also act on a binding legal requirement, credible payment-provider alert or material risk of insolvency or non-payment.
11.2 Depending on the risk, we may take one or more of these measures, urgently and without advance warning where warning would undermine protection or breach law:
11.2.1 stop sales, reservations, resale, commissions, transfers, withdrawals or access to affected features;
11.2.2 freeze or quarantine affected balances and place fixed or rolling reserves on proceeds, including up to 100% where reasonably necessary to cover the exposure;
11.2.3 delay settlement, change payout frequency, reduce transaction limits or require payment-provider re-verification;
11.2.4 require evidence of identity, beneficial ownership, business authority, source of funds, bank-account control, ticket ownership, event delivery, licences, invoices or transaction authenticity, using a secure process appropriate to the information;
11.2.5 require a separately agreed deposit, collateral or guarantee as a condition of further business where justified by the risk;
11.2.6 cancel fraudulent or unauthorised transactions, invalidate affected codes, arrange justified buyer refunds and reverse unsupported commissions or credits;
11.2.7 preserve relevant evidence, investigate connected transactions and accounts, revoke credentials, restrict access to records and use lawful technical anti-abuse controls;
11.2.8 report or disclose relevant information to payment providers, banks, card networks, professional advisers, insurers, courts, regulators, sanctions authorities and law enforcement where there is a lawful basis;
11.2.9 pursue repayment, recovery of assets, interim injunctions, freezing orders or other civil remedies through competent authorities, and cooperate with criminal investigations.
11.3 We may set off amounts legally due from you against money payable to the same legal person, including across that person's events and wallets, to the extent law and the payment arrangements permit. Common staff, ownership or a technical link alone does not make another legal entity liable. Another person's funds can be applied only with a valid legal basis, such as its express guarantee, an agreed obligation or a court order. We do not impose personal guarantees on directors or employees simply because they operate an account.
11.4 A protective hold is not a forfeiture or a finding of guilt. We will limit its scope and amount to the reasonably identified exposure, review continuing holds at least every 30 days and release unaffected or excess funds when there is no longer a proper basis to retain them. Relevant periods include the event's completion, payment-provider dispute and reversal windows, evidence gathering and legally required retention or restraint. A hold may continue beyond a normal dispute window only while a specific unresolved risk or legal restriction justifies it. We will explain the basis and what is needed for release unless doing so would prejudice a lawful investigation, disclose another person's protected data or violate law.
11.5 You may request human review at contact@fuzer.co, provide evidence and challenge an error. We may keep a justified protective measure in place during review. We do not promise to disclose fraud-detection thresholds, confidential third-party evidence or information we are prohibited from revealing. These rights do not authorise unlawful seizure, discrimination, unauthorised access to external systems, indefinite retention without justification or avoidance of consumer and data-protection rights.
12.1 You retain ownership of your User Content. You are responsible for its legality, accuracy and publication and warrant that you hold all necessary copyright, trade mark, image, privacy, publicity and other permissions. Obtain permission before presenting a person or organisation as participating in or endorsing an event. Content must not be illegal, infringing, fraudulent, defamatory, threatening, discriminatory, exploitative, sexually abusive, malicious or misleading.
12.2 You grant Fuzer a worldwide, non-exclusive, royalty-free licence, transferable with the Platform and sublicensable to providers and distribution partners, to host, copy, cache, reproduce, resize, adapt for presentation, translate, distribute and display User Content as needed to operate, secure, improve and promote the Platform and the relevant events. Public event and business-profile content may appear in discovery results, ticket confirmations, event alerts, campaigns, social previews and Fuzer marketing. This does not authorise public disclosure of private customer notes, confidential financial terms or private correspondence, or unrelated use of a consumer's identity in advertising.
12.3 For business-supplied public event and promotional material, the licence continues after removal to preserve existing publications, purchase records and lawful historical event information. We may use that material in existing promotional assets, but will consider reasonable requests to end new promotional use after your relationship ends. For other content, the licence ends when it is removed, except for reasonable backup cycles, prior lawful distribution and retention necessary for transactions, claims or legal obligations. Personal-data rights always apply. You consent to reasonable formatting and attribution changes and, as a business user, waive moral rights to that limited extent wherever such a waiver is lawful. You do not grant rights you cannot lawfully grant.
12.4 User Content represents its contributor, not Fuzer. Hosting, formatting, indexing or moderating it does not by itself make us its author, endorse it or warrant its accuracy. To the extent permitted by law, we are not responsible for third-party content or a user's unlawful conduct. This allocation does not exclude responsibility for our own content, conduct or any non-excludable duty. Statutory hosting and intermediary protections apply only where their legal conditions are met.
12.5 We may review content and claims, ask for substantiation, correct presentation, add a qualification, restrict reach, remove content, suspend publication or terminate access for a breach, credible rights complaint, safety or financial risk, legal obligation or material misuse. We consider context, seriousness, repetition, impact and available evidence. Automated systems support technical validation, abuse prevention and discovery; staff review reported content and disputed moderation decisions. We do not promise to inspect all content before publication or to detect every breach.
12.6 Report illegal content or infringement to contact@fuzer.co. Include its exact URL or other location, an explanation of the concern, supporting evidence and a contact address. For a rights claim, identify the protected work or right and your authority to act. Please state that you believe the report is accurate and made in good faith. Do not submit unlawful material itself where a safe description or reference suffices. These details help us act, but we will assess sufficiently clear reports even if they do not follow a prescribed format.
12.7 We will consider reports promptly, act where required and provide an acknowledgement and outcome where we can contact you. Where required, affected users receive reasons for restrictions and available redress, subject to lawful confidentiality exceptions. You may request a free human review within six months of a moderation decision by emailing us with the decision and your grounds. Mandatory rights to complain to a regulator, use applicable certified out-of-court dispute settlement or bring proceedings remain available. We may act against repeated infringement or repeated manifestly unfounded reports, with warning where required.
12.8 Fuzer's software, design, brand and databases belong to us or our licensors. We grant a limited, revocable right to use the Platform for its intended purposes while you comply with these Terms. Do not copy or commercialise it, harvest its data, use it to train models, bypass access controls, reverse engineer it except where a non-excludable legal right permits, or imply endorsement without permission. This does not restrict use of your own lawful exports or statutory data rights. Feedback may be used without payment or an obligation to implement it, subject to confidentiality and personal-data rights.
13.1 Do not manipulate inventory, waiting rooms, attribution, analytics or payments; scrape or bulk extract data without permission; send malware or spam; probe accounts without authorisation; circumvent rate limits; or use the Platform for illegal, sanctioned or deceptive activity. We may impose proportionate technical and commercial limits and block access that threatens the service.
13.2 Business users may use attendee lists, customer notes, tags, exports and audience tools only for authorised, lawful purposes. Access does not confer ownership of people or their data. Respect granted scopes and do not combine or disclose another organisation's customer information without a lawful basis. Limit internal notes to relevant, factual information; do not record unnecessary sensitive characteristics or unsupported criminal allegations.
13.3 Send marketing only with the permission or other basis actually required by applicable law, identify the sender, include a working unsubscribe route and honour objections and suppression records. Buying a ticket, following a profile or joining a waitlist is not blanket permission for unrelated marketing. Do not disguise advertising as an essential event message. We may refuse, stop or limit campaigns for unlawful content, inadequate permission, high complaint rates or delivery risk. We do not guarantee delivery, inbox placement, open rates or sales.
13.4 Service messages may still be sent about a purchase, account security, event changes, payment dispute or legal obligation after marketing is declined. Keep your contact details current. We may retain evidence of notices and agreed instructions, but our records are not conclusive proof against contrary evidence.
14.1 For our own account management, transactions, fraud prevention, discovery and legal compliance, Fuzer determines its own purposes as a controller. Organisations are independently responsible for the event and customer processing they determine. Where Fuzer handles customer notes, tags, recipient lists, campaigns, reports or admission records solely on an organisation's documented instructions, that organisation is the controller and Fuzer is its processor. Actual roles depend on the processing, not merely a label.
14.2 For that processor activity, these provisions form the data-processing agreement:
14.2.1 Scope and duration. We process during the service and the return or deletion period needed at its end. Processing comprises collection, organisation, storage, retrieval, authorised disclosure, delivery, reporting and deletion for customer relationship management, event communications and admission. Data subjects are customers, attendees, invited recipients and authorised staff. Data includes names, contact details, account identifiers, ticket and attendance details, consent and delivery records, and the notes or tags you lawfully instruct us to handle. Special-category or criminal-offence data is not an authorised input without separate written arrangements and a valid legal condition.
14.2.2 Instructions. We act only on your documented instructions, including these Terms, agreed settings and authorised service requests, unless law requires otherwise. We will inform you of a legal requirement before processing unless prohibited, and notify you if an instruction appears to infringe data-protection law. We may suspend an unlawful instruction.
14.2.3 Protection and assistance. We bind authorised personnel to confidentiality and apply technical and organisational measures appropriate to risk, including access restrictions, secure transmission, logging and incident response. Taking account of the processing and information available, we assist with rights requests, security, impact assessments, regulatory consultation and compliance information. We notify you without undue delay after becoming aware of a personal-data breach affecting this processing and provide available information and updates.
14.2.4 Providers and transfers. You give general authorisation to use Cloudflare for infrastructure and storage, PlanetScale for database hosting, Upstash for caching where used, and Resend for email delivery for the relevant processor tasks. We will make the relevant provider entities, processing locations and further sub-processors available on request and notify you of intended additions or replacements in advance, normally at least 30 days, allowing objections on reasonable data-protection grounds. We will resolve the objection, offer a reasonable alternative or allow termination of the affected service before the disputed provider receives your data. We impose equivalent processing obligations and remain responsible for our sub-processors' performance. Restricted transfers require the legally necessary mechanism and safeguards; your agreement alone does not supply them.
14.2.5 Return, deletion and audit. At the end of the processor service, we return or delete the relevant data at your choice and delete remaining copies, unless law requires retention; protected backups are removed through their controlled expiry. We provide information necessary to demonstrate compliance and permit audits and inspections by you or an independent auditor. Reasonable notice, confidentiality and proportionate arrangements protect security and other customers without frustrating a statutory audit, urgent incident enquiry or regulator's access. We may charge reasonable agreed costs for exceptional assistance not caused by our breach, but cannot make a required right conditional on an unreasonable fee.
14.3 You must provide lawful instructions and notices, have a valid basis for the data you supply and ensure the permissions of recipients and your staff. Independent-controller disclosures must be necessary and lawful. The business liability provisions below apply only so far as they do not remove statutory rights or obligations to data subjects and regulators.
15.1 We may maintain, improve, replace or discontinue features for security, legal, technical or commercial reasons. We will use reasonable care and skill and give reasonable notice of materially adverse planned changes where practicable. Urgent protective work may be immediate. We do not guarantee uninterrupted service, a particular throughput, compatibility with every device, or that every error will be prevented. We will take reasonable steps to reduce disruption and protect existing purchases and sums due.
15.2 Search primarily uses query relevance and the selected location, date, category and availability filters. Popular views use activity and editorial selection. Personalised views additionally use chosen interests, follows and eligible activity and purchases, with some variety in recommendations. Different views apply different priorities; placement and traffic are not guaranteed. Public profile research may use external sources and AI-assisted suggestions reviewed by staff. Report inaccurate information. Payment of an ordinary ticketing fee does not buy a guaranteed rank. If we offer paid placement, it will be identified as advertising or sponsored placement and its effect explained.
15.3 Business users see information permitted by their organisation, event, collaboration and financial permissions, including their own transactions, audience and available reports and exports. Other users do not receive unrestricted access to those records; public listings and authorised shared event information are visible within their relevant scopes. Fuzer accesses data to provide the service and for the purposes in the Privacy Policy. We do not contractually restrict you from lawfully using other ticketing services or offering different prices elsewhere.
15.4 After termination, ordinary dashboard access may end, but you may request the transaction information or data return you are legally entitled to receive, subject to verification, third-party rights and necessary protective restrictions. Retention for outstanding liabilities is described in the Privacy Policy. Confidential financial and security information must be protected by both parties, with disclosure permitted for lawful performance, professional advice and legal obligations.
16.1 We may restrict or suspend access for the grounds described in these Terms, material breach, repeated misuse, non-payment, an authority dispute or a legal or payment-provider requirement. The response must be appropriate to the reason. Where a breach can safely be corrected, we may give time to remedy it. We may terminate for a serious or repeated breach or discontinue a business relationship on reasonable notice, normally at least 30 days. We may act immediately where necessary and legally permitted, including a serious security threat, fraud or a binding order.
16.2 Where applicable platform-to-business law requires notice or a statement of reasons, we will provide it on a durable medium, such as email: ordinarily reasons before or when restricting service and at least 30 days before full termination. Shorter notice or withheld reasons require an applicable legal exception. Mandatory business-user complaint and mediation rights remain intact. Contact us to challenge the facts or request a review.
16.3 You may stop using the Platform and request closure. First arrange outstanding event responsibilities and any required transfer of organisation access. Closure does not cancel existing tickets, extinguish debts, remove necessary records or accelerate a restricted payout. We will provide a reasonable way to resolve legitimate outstanding purchases and balances, unless law prohibits it.
16.4 We may amend these Terms to reflect law, security needs, service changes, payment arrangements or reasonable commercial changes. We will date the revision and notify affected users of material changes before they apply, normally at least 30 days in advance. Where applicable platform-to-business law requires it, notice will be at least 15 days and longer where reasonably necessary to adapt; urgent changes are limited to lawful exceptions. You may end the affected relationship before a materially adverse change takes effect without a new termination penalty, subject to existing obligations. Changes do not rewrite completed purchases, remove accrued claims or authorise new personal-data purposes without the required notice and legal basis. Where express agreement is required, we will obtain it.
17.1 Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, deliberate misconduct or gross negligence where exclusion is prohibited, or any liability, remedy or statutory duty that cannot lawfully be excluded or limited. This includes applicable consumer guarantees and data-protection rights. A disclaimer does not excuse our own failure to perform a legal duty.
17.2 Consumers. We are responsible for reasonably foreseeable loss caused by our breach of these Terms or failure to use reasonable care and skill. We are not responsible for a loss to the extent caused by your breach or by an independent event seller or other third party for whose conduct we are not legally responsible. We do not exclude liability simply because technology or a supplier was involved. Business losses are not covered where you use the Platform as a consumer. This section does not reduce a refund or other mandatory remedy.
17.3 Business users only. Subject to the non-excludable liabilities above, we exclude implied terms to the fullest lawful extent and exclude loss of profit, revenue, anticipated savings, opportunity, goodwill and indirect or consequential loss arising from the business service. Our total aggregate liability arising out of or in connection with that service in any consecutive 12-month period, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the greater of £1,000 and the Fuzer service fees paid or payable by you for that service in the 12 months preceding the first event giving rise to the claim. Ticket face value, taxes and money passed to others are not Fuzer service fees. Related claims from the same cause are treated together. These exclusions and limits apply only insofar as they satisfy applicable fairness and reasonableness requirements. They do not reduce principal balances we owe you, required buyer refunds or amounts we have no lawful right to retain.
17.4 Business indemnity. To the extent permitted by law, a business user must indemnify Fuzer against third-party claims, damages, liabilities and reasonable legal costs caused by that user's event non-delivery, unlawful or infringing content, lack of necessary rights, misuse of customer data, fraud, breach of these Terms or tax obligations. Regulatory penalties are included only where lawful to indemnify. The indemnity does not cover the proportion caused by Fuzer's own breach, negligence or unlawful conduct. We will give prompt notice where practicable, allow reasonable participation in the defence, mitigate loss and not settle at your expense without your consent, which must not be unreasonably withheld. This indemnity does not apply to consumers.
17.5 A disruption outside a party's reasonable control may excuse the affected performance while it prevents performance, provided the party takes reasonable mitigating steps and keeps the other informed where practicable. It does not erase accrued payments, justify retaining payment for an undelivered consumer service contrary to law, or excuse a party's own inadequate precautions.
18.1 For support, legal notices, content reports or business complaints, email contact@fuzer.co or write to our registered office. Include enough information to identify the account, event, transaction or decision. We will investigate complaints and explain the outcome. No internal process prevents urgent relief, a payment dispute, a regulator complaint or court proceedings.
18.2 These Terms and non-contractual obligations connected with them are governed by the law of England and Wales. For business users, the courts of England and Wales have exclusive jurisdiction, except that we may seek interim protection or enforce a judgment in another competent court. Mandatory jurisdiction rules take priority.
18.3 For consumers, this choice does not deprive you of mandatory protection under the law of the country where you habitually live when we direct our services there. You may bring proceedings in any court available to you under mandatory consumer rules, including the courts of your home jurisdiction where applicable. We bring claims against consumers only in a court allowed by those rules. This protection applies to our markets in the United Kingdom, Ireland, Germany, France, Switzerland and the United States. No compulsory arbitration or class-action waiver is imposed by these Terms. Applicable rights to consumer mediation or other mandatory dispute resolution remain available; contact us for the relevant process.
18.4 Neither party may transfer obligations in a way that reduces a consumer's contractual guarantees without the protection or consent required by law. Fuzer may assign or transfer its business agreement to a successor or group company and use subcontractors, remaining responsible where law requires. Business users need our written consent to transfer an account or agreement; a permitted organisation permission change does not itself transfer the underlying legal contract.
18.5 If a provision is unenforceable, the remaining provisions continue so far as legally possible, without rewriting a consumer's bargain to their detriment. A delay in enforcement is not a waiver. No person gains a contractual right under these Terms merely by being mentioned, except where expressly stated or required by law. For business users, these Terms and expressly agreed commercial documents constitute the agreement on their subject, without excluding liability for fraud. Any legally binding pre-contract information given to consumers remains part of their agreement.
18.6 Payment obligations, justified reserves, confidentiality, permitted content licences, indemnities, liability provisions and dispute terms survive closure to the extent needed to give them effect, subject to their limits and applicable law.
